As a Registered Training Organisation (RTO), Advanced Industry Training has agreed to operate within the Standards of the Australian Quality Training Framework (AQTF) and in accordance with RTO Standards 2015 (or subsequent standards).
Advanced Industry Training will, at all times, comply with all legislative requirements of State and Federal Governments and regulatory bodies.
Advanced Industry Training has operating procedures and policies that ensure a high professional standard in the delivery of training and assessment services.
All personnel employed in training and/or assessment roles are appropriately qualified and have the relevant industry skills required to deliver the training/assessment.
Advanced Industry Training is committed to providing quality services at a fair price. Our ethos is that students that leave our courses are professionally trained and competent to work safely with the competency that has been achieved.
If students are not completely satisfied with the training that has been provided or processes undertaken, Advanced Industry Training has a formal complaints and appeals process and will ensure all complaints are resolved in a fair and equitable manner and in accordance with the principles of natural justice.
Advanced Industry Training has a commitment to providing a quality service and a focus on continuous improvement.
We value feedback from program participants, client organisations, employees and contractors for consideration and incorporation into future programs so that subsequent program delivery/assessment can be improved.
AIT staff, trainers & assessors are expected to:
All Students & Visitors are expected to:
Advanced Industry Training will supply prospective students with an enrolment form to be completed to book a place on any course.
The enrolment form should be completed and returned to our office, where possible, no later than 3 business days prior to the scheduled course. A place on a course cannot be guaranteed without confirmation of enrolment.
If the enrolment form cannot be completed for any reason, an email with student details may be accepted at the discretion of the AIT Business Manager.
Students enrolling in high risk work licence courses must complete an enrolment form and lodge it with our office at least 7 business days prior to the course to enable AIT to lodge the appropriate notifications with the state competent authority.
Unless by prior approval with our Business Manager, all course fees are payable either when enrolling in a course or before completion of the course.
Fees paid in advance are subject to the Refunds Policy.
It is a mandatory government requirement for all students enrolling in VET to have a Unique Student Identifier (USI). All students enrolling with AIT will be asked to supply a USI at time of enrolment. If students do not have a USI, they can visit www.usi.gov.au to create a USI or contact our office to assist.
Each unit of competency involves a written and practical assessment component. Assessments are conducted in accordance with the requirements of the Industry Skills Council for each competency. All assessments are delivered in English only.
Assessments for high risk work licence courses such as forklift, EWP, dogging, rigging, cranes and scaffolding are closed book assessments using National Assessments Instruments (NAI). The assessments are closed book assessments with no assistance available from Assessor. Oral assessments can be made available for written questions only for students that need assistance with reading and writing. Course participants are required to contact AIT office prior to enrolment if they believe an oral assessment would be required.
The state regulatory body for TLILIC0001 Licence to transport dangerous goods has mandated that assessment for this unit is also closed book with no assistance from the Assessor. Oral assessments are not permitted for this course.
From time-to-time, there may be instances where a participant is deemed not yet competent at assessment and be required to be re-assessed for competency. Where this is the case, AIT will liaise with the participant to schedule the re-assessment.
Re-assessments are charged at half the full course fee and are payable at the time of re-assessment unless arrangements have been made with the Business Manager to change the payment terms.
Participants are generally allowed 2 assessment attempts (being the original assessment and 1 re-assessment). There are some units of competency that other rules for re-assessment apply. If the participant is found not yet competent at re-assessment, AIT will discuss training options with the participant prior to booking additional training. The participant may be required to undertake the full training course again at full cost or may be excluded from the training if it is determined they will not be able to meet the competency requirements of the training.
AIT are committed to providing flexible learning and assessment options, allowing students alternatives which recognise the diversity of their individual needs and circumstances aiding them in their learning goals.
AIT provides equity in access to the level of training and support required by each student. All students are supported in a manner that enables them to achieve their full potential and success in their training outcomes. All students are provided with opportunities to develop and successfully gain skills, knowledge and experience through education and training opportunities
AIT will make appropriate concessions for language, literacy and numeracy issues of students where these concessions do not compromise the requirements of the relevant training package and the integrity, equity, and fairness of the assessment.
Prospective students are responsible for disclosing any disabilities or specific learning requirements that may impact their ability to undertake the course on the enrolment form (including online enrolments). If prospective students disclose any learning challenges or disability, the enrolment will be reviewed by AIT, and where appropriate, the prospective student will be requested to complete an LLN assessment prior to enrolment being accepted.
Reasonable adjustments will be made where possible, to ensure that students are not presented with barriers to demonstrating achievement in the study program. AIT will not make reasonable adjustments to any of its services which:
A person may be excluded under this policy if they are unable to meet occupational and workplace health and safety standards or if their ability to participate poses risks to safety to themselves or others.
Advanced Industry Training supports Recognition of Prior Learning (RPL) as a pathway to obtaining a Qualification or Unit of Competency. Where students gain skills and knowledge through a range of work, study, life and other experiences. Previous learning however achieved, can contribute greatly to a person’s current competence.
In order for skills to be formally recognised as part of a national qualification or unit of competency, Assessors must make sure that the student has the required skills and knowledge to meet the industry standard as specified it the relevant Training Package. Recognition of Prior Learning.
To apply for RPL, students must gather evidence of their skills, knowledge and experience and complete an RPL kit which is supplied by the RTO. The evidence must be current, sufficient, valid and authentic. Students applying for RPL will be required to supply supporting documents as well as statements from employers to back up the application for RPL. The RTO will authenticate the evidence to ensure its validity prior to undertaking a review of the application.
The RTO team and the Assessors are available to provide guidance and support throughout the RPL application process.
In accordance with Clause 3.3 of the RTO Standards 2015, Advanced Industry Training will issue AQF certification documentation by way of a Statement of Attainment or Testamur, within 30 calendar days of the learner being assessed as competent and provided all agreed course fees have been paid.
Should students require a re-print of their statement/testamur after the original has been provided to the student, a fee of $11.00 per statement/testamur is applicable.
AIT acknowledges and supports Mutual Recognition as one of the most important features of the Australian Quality Training Framework. We will recognise the Qualifications/Statements of Attainment issued by any other registered training organisation located within Australia once they have been validated. A Credit Transfer will be applied for validated, previously held Qualifications/Statements of Attainment.
Where students wish to upgrade a previously held competency to the current competency, students will be asked to supply evidence of currency of skills and experience in the competency. For example, students may be requested to supply documentation from an employer detailing current relevant work experience and skills. Where currency for the competency is not proven, students may be requested to complete the full course for that competency. Further, where students have commenced training with another RTO and wish to transfer to Advanced Industry Training to complete the competency/qualification, students will be required to provide certain evidence of the training provided by the other RTO. At a minimum, students will be required to provide evidence of any formal training undertaken, logbooks with current experience recorded and may have to undertake a challenge test.
Where a student has previously held a high risk work licence (HRWL) and it is no longer current, they can apply for Recognition of Prior Learning (RPL) towards attaining the competency.
Candidates that apply for RPL must be able to provide evidence they have previously attained the high-risk work licence competency.
An RPL candidate for HRWL must be able to provide the following evidence of previous learning:
Each candidate must complete the mandated National Assessment Instrument for each unit of competency including:
The Refund Policy of Advanced Industry Training is designed to be fair and equitable.
All fee-for-service invoices for training/assessment will be invoiced on course completion. All fees are due and payable within 7 days of the date of issue of the invoice unless otherwise approved by the Business Manager.
Fees paid in advance
Where fees are paid in advance, should a participant/employer wish to cancel enrolment prior to the commencement date of a course, at least 2 business days’ notice of cancellation is required. A full refund will be provided if the minimum cancellation period is adhered to. No refund of fees is applicable if the required 2 business days’ notice is not provided. The Business Manager can approve a refund if the minimum cancellation period is not adhered to in extenuating circumstances only (eg flood, family emergency). The payee may be asked to supply proof of extenuating circumstances.
Fees paid in advance can also be held in credit for later use should the participant wish to attend a future course, provided the minimum notification of non-attendance is provided to AIT. These fees can be used as a credit to an alternative enrolment with Advanced Industry Training for a period of up to 6 months following the date of the participant’s intention to withdraw from training. All fees after this period are forfeited.
Participants requesting a refund of fees paid must complete the AIT Refund Application Form and submit it to the Business Manager for approval.
Where a refund of fees paid is sought, the refund will be processed to the nominated bank account of the payee within 2 business days of receiving the request for refund. Refunds for card payments can only be made where the card is presented at the office.
Should AIT cancel or discontinue a course prior to commencement for any reason, any and all affected participants will be entitled to an option of a guaranteed refund or transfer into the next available course.
Once a course has commenced, should the training need to stop because of unforeseen circumstances, e.g. inclement weather, participants will automatically be transferred to the next available course and advised accordingly. No further fees will be charged.
Fees not yet paid
By submitting an enrolment form, funding application or online enrolment to AIT, participants are committing to attending the training they have enrolled in and paying the associated course fee. This also includes where participants are enrolled by employers or other agencies that are responsible for payment of course fees.
AIT requires a minimum 2 business days’ notice of cancellation or transfer of enrolment. If this notice is not received, full course fees are applicable and must be paid within the 7-day payment terms on the invoice.
Cancellation requests can be emailed to admin@aittraining.com.au during business hours or they can be phoned through by contacting 074755 4222 between 07.00am and 6pm any day.
Where course fees are paid in advance, please refer to our refund policy.
No-Show fees
As there is a restriction on the number of participants that can be accepted to each course, any no-show without notice results in that spot on the course not being able to be filled and a reduction in revenue for the RTO. Where AIT receives an enrolment, Purchase Order or other such commitment to attend training and the participant does not attend and no notice of non-attendance is provided at least 2 business days prior to the course, full course fees are payable.
When a student has chosen to undertake the formal training and go onto a logbook prior to assessment, the course fee will be split over 2 equal payments.
The fee for formal training and logbook set-up is payable at time of enrolment or on the day the set-up is completed.
This fee is NON REFUNDABLE.
The balance of the quoted price is payable prior to or at time of assessment.
Advanced Industry Training takes pride in the quality of its customer service. Our Administration Team is friendly and approachable and provide high levels of customer service.
Our quality focus includes a Recognition Policy, a fair and equitable Refund Policy, Complaints Policy, Access and Equity Policy, Records Management Policy and an Appeals Policy.
Where necessary, arrangements will be made for those learners requiring literacy and/or numeracy support.
A flexible learning and assessment approach will be taken wherever necessary to suit the participant’s unique requirements.
We will take every opportunity to ensure that this information is disseminated, understood and valued by our program participants by including it as part of the course enrolment process.