Terms and Conditions

Nombay Pty Ltd trading as Advanced Industry Training RTO #5363

CODE OF PRACTICE

Preamble

Advanced Industry Training (AIT) is committed to the provision of quality training at reasonable cost.

As a training provider, the very existence of Advanced Industry Training is dependent upon the support of students.

Consequently, all aspects of company policy have been designed to serve the best interest of the students.

In particular, Advanced Industry Training will comply with the following minimum requirements:

Minimum requirements

1. Language, Literacy, Numeracy

If you feel that you would like some assistance with the Language, Literacy or Numeracy requirements of this course, please let your AIT representative know. Advanced Industry Training is committed to the development and delivery of training programs of a high professional standard that will assist students.

2. Equity and Access

Within the limitations implicit in each training package, AIT will administer nationally accepted standards of equity and access.

3. Enrolment

Advanced Industry Training will act in accordance with the highest ethical standards in the enrolment of students. All students will be assessed for their potential to successfully complete a particular course of instruction. This assessment will take into account a student’s qualifications, proficiency, aspirations and learning ability.

4. Recognition of Prior Learning (RPL)

It is the policy of Advanced Industry Training to recognise the prior learning of individuals for some competencies. RPL is not available on TLILIC001 Licence to transport dangerous goods by road.

Please contact AIT office prior to enrolling in any course for a copy of the RPL policy and relevant application form.

Students applying for RPL will be required to provide evidence of experience/skill to meet the RPL guidelines.

Students will be asked to provide evidence such as previous licence (if applicable), currency of experience/skill and employment references relating to experience.

Where RPL application is made and accepted, students should be aware that they will be required to undertake the assessment component of the competency prior to any Statement of Attainment being issued.

Students will be advised of any fees involved when making application for RPL.

5. Mutual Recognition

Advanced Industry Training acknowledges and supports Mutual Recognition as one of the most important features of the Australian Quality Training Framework.

To this end we will recognise the qualifications issued by any other registered training organisation located within Australia.

Where students wish to upgrade a previously held competency to the current competency, students will be asked to supply evidence of currency of skills and experience in the competency.

For example, students may be requested to supply documentation from an employer detailing current relevant work experience and skills.

Where currency for the competency is not proven, students may be requested to complete the full course for that competency.

Further, where students have commenced training with another RTO and wish to transfer to Advanced Industry Training to complete the competency/qualification, students will be required to provide certain evidence of the training provided by the other RTO.

At a minimum, students will be required to provide evidence of any formal training undertaken, logbooks with current experience recorded and may have to undertake a challenge test.

REFUND POLICY

Unless through prior approval with AIT Business Manager, all fees are payable at time of enrolment or before completion of the course.

Where fees are paid in advanced, should a student/company wish to cancel enrolment prior to the commencement date of a course, the following conditions will apply:

Working days notice prior to commencement date and % Refund

  1. 7 days notice 100% refund
  2. 4-7 days notice 50% refund
  3. Less than 4 days notice No refund

Should AIT cancel or discontinue a course prior to commencement for any reason, any and all affected students will be entitled to an option of a guaranteed refund or transfer into the following course.

Once a course has commenced, should the training need to stop because of unforeseen circumstances, e.g. inclement weather, students will automatically be transferred to the next available course and advised accordingly.

By signing the Enrolment form, the student/company is also declaring their agreement with the Refund Policy as set out above.

PRIVACY DISCLAIMER

All personal information will be treated as strictly confidential and only disclosed to a governing body such as ASQA and WH&S on request.

Student information will not be disseminated to any other organisation other than a body that governs training requirements.

By undertaking the training, the student consents to providing personal information for the purposes of identification to enable issuance of training competencies achieved.

AIT will only record personal information required under the ASQA Standards for RTOs 2015.

COMPLAINTS POLICY

The general business policy of Advanced Industry Training is to provide quality services at a fair price.

Complaints will be resolved in and equitable and timely manner either internally or by recourse to external mediation.

Specific Procedures

  1. Complaints should be directed to AIT, Business Manager either in writing or verbally.
  2. Business Manager will respond to the customer advising timeframe for resolution of the complaint. It is our aim to resolve all complaints within 28 days.
  3. If still dissatisfied, customer is to inform the Managing Director of Advanced Industry Training in writing.
  4. Managing Director will review the complaint and respond within 28 days.
  5. If external mediation is required to resolve the complaint, the customer will be advised of any cost involved prior to the complaint being referred externally.
Appeals

Appeals against any decisions made by AIT will be processed as follows:

  1. Each appeal and its outcome are to be recorded in writing.
  2. Each appeal is heard by an independent person or panel.
  3. Each appellant has the opportunity to formally present their case.
  4. Each appellant is given a written statement of the appeal outcomes, including reasons for the decision.

FEE STRUCTURE

General

Training pricing is influenced by market forces. Consequently, course prices may vary. Costs of courses will be advised to students prior to their enrolment or through a quotation.

Extra fees such as regulatory application fees are the responsibility of the learner and not AIT.

Group discounts of 10% per student per course are may be offered where a confirmed enrolment of at least 5 students from the same customer is received by AIT.

Payment of course fees incorporating the discount must be paid at time of enrolment.

Where a group booking is made and a group discount is approved, the customer will be charged for all students at the time of enrolment at the discounted rate even if the final number of students reduces.

Special Courses

There are courses which involve the use of specialised equipment.

Such courses will be identified at the time of enrolment and offered on a cost plus basis.

For example, crane hire for courses such as Dogging/Rigging.

In some instances, the equipment hire for these courses will be passed onto students or their employers.

The additional costs will be advised to the student prior to enrolment.

Replacement Statements

A replacement issue fee of $55.00 per statement/card is applicable may be charged for reprints of statements or identification cards. The Business Manager may waive this fee on request from the student.

LEGISLATION

The primary item of legislation covering all training offered by AIT is the Workplace Health and Safety Act 2011 (Qld) and the ASQA Standards for RTOs 2015.Visit www.legislation.qld.gov.au or www.asqa.gov.au for more information.