CODE OF PRACTICE

As a Registered Training Organisation (RTO), Advanced Industry Training has agreed to operate within the Standards of the Australian Quality Training Framework (AQTF) and in accordance with RTO Standards 2015 (or subsequent standards).

Advanced Industry Training will, at all times, comply with all legislative requirements of State and Federal Governments and regulatory bodies.

Advanced Industry Training has operating procedures and policies that ensure a high professional standard in the delivery of training and assessment services.

All personnel employed in training and/or assessment roles are appropriately qualified and have the relevant industry skills required to deliver the training/assessment.

We will at all times endeavour to provide a learning environment that is conducive to the success of program participants. If additional assistance is required to achieve success, our trainers will provide that assistance at all times.

Advanced Industry Training is committed to providing quality services at a fair price. Our ethos is that students that leave our courses are professionally trained and competent to work safely with the competency that has been achieved.

If students are not completely satisfied with the training that has been provided or processes undertaken, Advanced Industry Training has a formal complaints and appeals process and will ensure all complaints are resolved in a fair and equitable manner and in accordance with the principles of natural justice.

Advanced Industry Training has a commitment to providing a quality service and a focus on continuous improvement.

We value feedback from program participants, client organisations, employees and contractors for consideration and incorporation into future programs so that subsequent program delivery/assessment can be improved.

ENROLMENT PROCESS

Advanced Industry Training will supply prospective students with an enrolment form to be completed to book a place on any course.

The enrolment form should be completed and returned to our office, where possible, no later than 3 business days prior to the scheduled course to guarantee a place on the course.

If the enrolment form cannot be completed for any reason, an email with student details may be accepted at the discretion of the AIT Business Manager.

Students enrolling in high risk work licence courses must complete an enrolment form and lodge it with our office at least 7 business days prior to the course to enable AIT to lodge the appropriate notifications with the state competent authority.

Unless by prior approval with our Business Manager, all course fees are payable either when enrolling in a course or before completion of the course.

Fees paid in advance are subject to the Refunds Policy.

It is a mandatory government requirement for all students enrolling in VET to have a Unique Student Identifier (USI).

All students enrolling with AIT will be asked to supply a USI at time of enrolment.

If students do not have a USI, they can visit www.usi.gov.au to create a USI or contact our office to assist.

ASSESSMENT PROCEDURES

Each unit of competency involves a written and practical assessment component. Assessments are conducted in accordance with the requirements of the Industry Skills Council for each competency.

Details of these requirements can be found at www.training.gov.au.

Learners unsuccessful at the time of assessment are given ample opportunity to re-familiarise themselves with the subject material prior to attempting the assessment again.

All re-assessments will be conducted when the candidate feels they are ready.

At no time shall the candidate be pressured to undertake an assessment.

All our trainers will work with the students to ensure, where possible, they receive additional assistance prior to being re-assessed.

LANGUAGE, LITERACY AND NUMERACY POLICY

If a learner has Language, Literacy or Numeracy difficulties:

  • The trainer/assessor will take the time to discuss any LLN difficulties with each learner and work with the learner to develop a reasonable solution to develop the skills required to complete training.
  • Assistance will be offered where required.
  • Qualified remedial training/assistance can be arranged through a qualified language, literacy and numeracy provider.
RECOGNITION OF PRIOR LEARNING (RPL)

Advanced Industry Training acknowledges that prospective program participants will have a diverse range of experience and qualifications, Advanced Industry Training believes this experience and/or these qualifications should be given credit where appropriate.

Program participants can apply for Recognition of Prior Learning (RPL) in accordance with our Recognition Policy should they believe that they qualify for training exemption.

RPL is the process by which knowledge and skills are formally accepted or recognised.

Under RPL guidelines, formal transfer arrangements can be implemented because the knowledge and skills being claimed have been gained as part of a course for which equivalent study alternatives have been determined, or through other life experiences.

Should a student require RPL of any part of a competency, they should contact the AIT office to discuss and apply using the RPL application process.

There are some competencies (such as Licence to transport dangerous goods by road TLILIC0001) where RPL can not be applied.

STATEMENTS/QUALIFICATIONS

In accordance with Clause 3.3 of the RTO Standards 2015, Advanced Industry Training will issue AQF certification documentation by way of a Statement of Attainment or Testamur, withing 30 calendar days of the learner being assessed as competent and provided all agreed course fees have been paid.

Should students require a re-print of their statement/testamur after the original has been provided to the student, a fee of $55.00 per re-print is applicable.

MUTUAL RECOGNITION POLICY

Advanced Industry Training acknowledges and supports Mutual Recognition as one of the most important features of the Australian Quality Training Framework.

To this end we will recognise the qualifications issued by any other registered training organisation located within Australia.

Where students wish to upgrade a previously held competency to the current competency, students will be asked to supply evidence of currency of skills and experience in the competency.

For example, students may be requested to supply documentation from an employer detailing current relevant work experience and skills.

Where currency for the competency is not proven, students may be requested to complete the full course for that competency.

Further, where students have commenced training with another RTO and wish to transfer to Advanced Industry Training to complete the competency/qualification, students will be required to provide certain evidence of the training provided by the other RTO.

At a minimum, students will be required to provide evidence of any formal training undertaken, logbooks with current experience recorded and may have to undertake a challenge test.

REFUND POLICY

The Refund Policy of Advanced Industry Training is designed to be fair and equitable.

Unless through prior approval with AIT Business Manager, all fees are payable at time of enrolment or before completion of the course.

Where fees are paid in advanced, should a student/company wish to cancel enrolment prior to the commencement date of a course, the following conditions will apply:

Working days notice prior to commencement date % Refund

  • 7 days notice 100% refund
  • 4-7 days notice 50% refund
  • Less than 4 days notice No refund

Should AIT cancel or discontinue a course prior to commencement for any reason, any and all affected students will be entitled to an option of a guaranteed refund or transfer into the following course.

LOGBOOK SYSTEM

When a student has chosen to undertake the formal training and go onto a logbook prior to assessment, the course fee will be split over 2 equal payments.

The fee for formal training and logbook set-up is payable at time of enrolment or on the day the set-up is completed.

This fee is NON REFUNDABLE.

The balance of the quoted price is payable prior to or at time of assessment.

EXTERNAL REVIEW

Advanced Industry Training has agreed to participate in external monitoring and audit processes required by the state training authority.

This covers random quality audits, audits following complaints and audit for purposes of re-registration.

CLIENT SERVICE

Advanced Industry Training takes pride in the quality of its client service. In particular we have client service standards to ensure timely issue of trainee assessment results and qualifications.

Our quality focus includes a Recognition Policy, a fair and equitable Refund Policy, Complaints Policy, Access and Equity Policy, Records Management Policy and an Appeals Policy.

Where necessary, arrangements will be made for those learners requiring literacy and/or numeracy support.

A flexible learning and assessment approach will be taken wherever necessary to suit the participant’s unique requirements.

For further details see the Language, Literacy and Numeracy Policy.

We will take every opportunity to ensure that this information is disseminated, understood and valued by our program participants by including it as part of the course enrolment process.